Privacy Policy for Autohuset Vestergaard A/S Voice Agent

Last updated: October 26, 2025

1. Introduction

Welcome to Autohuset Vestergaard A/S’ AI-based voice agent, provided in collaboration with Cendo ApS.
We are committed to protecting your personal data and ensuring that your rights are respected in accordance with the EU General Data Protection Regulation (GDPR).

2. Data Controller and Data Processor

3. Types of Data Collected

When you use our voice agent, we may process the following types of personal data:

  • Name and contact details (e.g. phone number, license plate number)
  • Information related to booking appointments or inquiries
  • Conversation content
  • Technical metadata (e.g. date, time, and duration of the call)

4. Purpose of Processing Personal Data

We process your personal data for the following purposes:

  • To handle your inquiries and make service bookings
  • To contact you if necessary in connection with your inquiry
  • To improve the quality of our service
  • To ensure documentation where required

The processing of your personal data is based on the following legal grounds:

  • Article 6(1)(b) of the GDPR (necessary for the performance of a contract or to take steps at your request prior to entering into a contract)
  • Article 6(1)(f) of the GDPR (legitimate interest in improving and documenting our service)

6. Call Recordings

Conversations may be recorded and transcribed as part of our quality assurance and documentation of customer interactions.
The processing is carried out on the basis of our legitimate interest in ensuring accurate handling and improvement of our service.

7. Retention and Deletion Periods

  • Operational and booking data are deleted or anonymized no later than 60 days after collection.
  • Call recordings are deleted or anonymized no later than 30 days after collection, unless otherwise required by law.
  • All personal data are deleted or anonymized no later than 30 days after termination of the contract, unless longer retention is required by law.

8. Security

We have implemented appropriate technical and organizational measures to protect your data against unauthorized access, loss, alteration, or other unlawful processing.

Processing only takes place within the EU/EEA and at approved locations belonging to Autohuset Vestergaard A/S, Cendo ApS, and any approved subprocessors.
Processing of personal data is carried out under the instruction of Autohuset Vestergaard A/S in accordance with the data processing agreement concluded with Cendo ApS.

9. Your Rights

You have the following rights regarding your personal data:

  • Right of access – You can request access to the personal data we hold about you.
  • Right to rectification – You can request correction of inaccurate or incomplete data.
  • Right to erasure – You can request deletion of your personal data under certain circumstances.
  • Right to restriction of processing – You can request restriction of processing under certain circumstances.
  • Right to data portability – You can request to have your personal data transferred to another data controller.
  • Right to object – You can object to the processing of your personal data when it is based on our legitimate interests.

10. Contact Information

If you have any questions about the processing of your personal data or wish to exercise your rights, you can contact:

Cendo ApS
📧 info@cendo.ai
📞 +45 31 40 89 98

11. Changes to This Policy

We may update this privacy policy from time to time. The most recent version will always be available on our website.