Automate up to 80% of booking enquiries
CENDO AI VOICE BUILT FOR ENTERPRISE
AI that speaks like a human and acts like an employee.
The agent handles calls, bookings and customer questions, giving your team more time for the work that creates value.
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Used across more than 200 locations
✓
Topic identifiedReschedule service booking
0.2 sec.✓
Customer matchedThomas · Renault Megane
customer_lookup✓
New time foundTuesday, 18 March · 1:00 pm
Available✓
StatusBooking rescheduled
ConfirmedJoin our satisfied customers
MEASURABLE IMPACT
Results you can feel.
Never miss a customer call because your team could not answer the phone
Eliminate customer waiting time
Phone queueNo waiting time
Answer every customer call simultaneously
✓New bookingService inspection09.42
✓CRM updatedCustomer data saved09.42
✓ConfirmationSMS sent09.43
Eliminate follow-up work
After each call, the AI Voice Agent automatically records the booking, updates customer data in the CRM and sends a confirmation. Your team avoids manual documentation and can move straight on to the next task.
↗︎
INCOMING CALLCustomer calls
ASSESSING NEEDSCan the agent resolve the enquiry?
✓
RESOLVED BY AIEnquiry completed
→
EMPLOYEEContext included
Seamless workflows
The AI Voice Agent guides the customer from start to finish. It quickly understands their needs and determines whether it can resolve the enquiry. If not, it automatically transfers the call to an employee with the full context, so the customer does not have to repeat themselves.
Service activeAround the clock
INCOMING CALLCustomer calls
After closing timeCENDO VOICE AGENTAnswered immediately
Active✓
RESULTResolved outside opening hours
Increase customer satisfaction
Customers receive an immediate answer — even outside opening hours. This reduces waiting time and increases the number of enquiries resolved on the first attempt.
Conversation history3 previous enquiries
Customer match✓ Marianne Sørensen
9:41⌁ ▰
“I have found your car, Marianne. Shall I cancel your appointment on Tuesday?”
✦
PERSONAL CONTEXTRemembers preferences and history
PERSONAL AT SCALE
Make every conversation personal with AI
Cendo’s AI Voice Agent understands intent, remembers previous interactions and builds on them, making every conversation feel natural, relevant and coherent.
01
Recognises the customer immediatelyThe agent matches the phone number with your customer data and recognises the customer across previous conversations.
02
Adapts the conversation in real timeTone, answers and recommendations adapt instantly, allowing the conversation to continue naturally from where the customer left off.
03
Improves after every conversationAI analyses previous interactions, identifies opportunities for better answers and prevents the same mistakes from recurring.
CONTROL WITHOUT COMPLEXITY
Agent Studio
Agent Studio gives you one central place to shape, quality-assure and develop your AI Voice Agent.
↥
Manage knowledge and customisation in one placeUpload new knowledge, adjust answers and shape the agent’s tone — from simple wording to complex descriptions. The agent always works with accurate, up-to-date information.
✦
Improve quality with AI evaluationAI analyses every conversation, evaluates quality and highlights specific improvements. The agent learns from its mistakes and continuously develops.
◎
Review conversations and discover patternsDiscover recurring needs, misunderstandings and new opportunities to optimise your customer service flow.
CONVERSATIONS INTO ACTION
Cendo Insights
Cendo Insights analyses conversations across your organisation and makes patterns, opportunities for improvement and next actions clear.
Patterns detectedLive analysis
↻
RECURRING TOPICBooking changes
Recurring?
MISUNDERSTANDINGUnclear pricing information
Requires action!
BOTTLENECKTransfer to the team
InvestigateDiscover patterns immediately
AI identifies recurring pain points, misunderstandings and bottlenecks across hundreds of conversations — so you can act before they become complaints or lost customers.
✦ AI recommendationsReady for action
Opportunities found in conversations
01
ANSWERClarify pricing information
→02
FLOWSimplify the booking flow
→03
AUTOMATIONAutomate status questions
→Get recommendations for improvement
Instead of raw data, you receive clear recommendations for what to change, optimise or automate — turning insights directly into everyday action.
From conversation to actionAI analysis
INPUTCustomer conversations
CENDO INSIGHTSAnalyses and structures
OperationsServiceDecisions
Turn conversations into insights
Use AI analysis to streamline operations, improve service flows and strengthen decision-making across the business — based on what customers actually say.
READY FOR THE NEXT CONVERSATION?Let your customers talk to
Let your customers talk to
the future of customer service.
Discover how Cendo can create more capacity, better service and measurable results in your organisation.
Book a demo ↗︎No obligation · 30 minutes · Tailored to your business